Get in Touch With Us

Got a question about one of the bonus offers on this site, spotted something that needs updating, or just want to tell us what you think? This page covers how to reach the team behind Top Online Casinos and what you can expect once you do.

Ways to Reach the Team

Email is the best way to contact us. We read every message that comes in and try to respond within two working days. Send your note to [email protected].

A bit of context helps us help you faster. If your question relates to a specific offer, such as the welcome package at Raging Bull or the bonus terms at Ignition, mention the operator by name so we can look into the right details before replying.

What People Usually Write to Us About

• Bonus and offer questions — Readers often ask us to clarify wagering requirements, expiry dates, or game restrictions on a specific welcome bonus before they claim it. We are happy to point you back to the terms published by the operator, since we do not set or control them.
• Corrections — Bonus percentages, ratings, and terms change. If you notice an offer on this site no longer matches what a casino is currently advertising, tell us and we will check it as soon as possible.
• Site feedback and suggestions — If there is a topic you would like covered in more depth, such as payment methods, withdrawal times, or state-by-state eligibility, let us know.
• Licensing and regulation queries — If you are unsure whether a particular casino is licensed to accept players in your state, ask us and we will explain what to check.
• Responsible gambling concerns — If gambling has become a problem for you or someone close to you, please say so in your message. We will not attempt to counsel you directly, but we can point you toward established support resources.

What We Cannot Help With

We are an independent comparison site, not a casino operator. That means we cannot process deposits or withdrawals, verify your identity, unlock a bonus, or resolve a dispute over a specific transaction. Those requests go to the customer support team of the casino in question, usually reachable through live chat or email from within your player account. We can, however, help you understand how a process like identity verification (KYC) or withdrawal timing generally works before you contact the operator directly.

Before You Reach Out About a Bonus

A number of the questions we receive can often be answered by checking the offer terms directly. Before emailing us about a specific promotion, it helps to have the following on hand:

1. The name of the casino and the offer you are asking about
2. The wagering requirement stated in the terms, if you have it
3. Any deposit method you used or plan to use
4. Your general location, since availability and eligibility vary by state

If you are still weighing up which welcome offer suits you, our Best Non GamStop Casinos 2026 page covers a related set of options worth comparing alongside the ones ranked on this site.

How Long a Reply Takes

Every message is read by a person, not answered by an automated system. Our usual target is two working days, though it can run longer when volume is high. If your enquiry is urgent, such as a concern about responsible gambling, please say so clearly at the top of your message and we will prioritize it.

A Note on Accuracy

Offer details, ratings, and licensing status can change without notice, and operators update their terms from time to time. We work to keep listings current, but if something you find on this site does not match what a casino currently shows on its own platform, always trust the operator's own terms and get in touch so we can review the discrepancy. Reader feedback is one of the main ways we catch outdated information.

Thank you for taking the time to reach out. Whether it is a correction, a question, or a suggestion for what to cover next, we read it and act on it where we can.